Organizational Strategy
Mission
To empower individuals and companies to reach their full potential through the creation of innovative, 100% customizable software solutions that facilitate access to information and improve quality of life, while fostering a culture of creativity, collaboration, and commitment to excellence.
Vision
To be the leading software solutions company in Latin America, recognized for its customization, innovation, reliability, and commitment, creating a knowledge ecosystem that enables individuals and organizations to drive their growth and success in a constantly evolving world.
Organizational Objectives
1. Develop innovative, high-quality software that meets the needs of industrial laboratories.
2. Increase customer satisfaction by delivering customized solutions and exceptional customer service.
3. Maintain a highly skilled and motivated software development team to ensure continuous innovation.
4. Establish a scalable and sustainable business model that enables long-term growth.
5. Maintain high standards of security, privacy, and regulatory compliance in our products and services.
Specific Objectives
1. Product Development:
- Improve the functionality and usability of our existing products through quarterly updates.
2. Company Growth:
- Increase annual revenue by 20% over the next 3 years.
- Expand our presence into 3 new international markets within the next 2 years.
3. Customer Satisfaction:
- Maintain a customer satisfaction level of 90% or higher through surveys and reviews.
- Reduce technical support response time to less than 2 hours.
4. Innovation and Technology:
- Invest 15% of annual revenue in research and development of new technologies.
Company Values
1. Innovation: Foster a culture of innovation and creativity to develop cutting-edge solutions.
2. Excellence: Commitment to excellence in all aspects of our operations, from product development to customer service.
3. Collaboration: We work as a team, encouraging collaboration and teamwork to achieve common goals.
4. Integrity: We act with integrity, honesty, and transparency in all our internal and external interactions.
5. Customer Orientation: We are committed to customer satisfaction, understanding their needs and exceeding their expectations.
6. Continuous Learning: We promote continuous learning and professional development to stay at the forefront.
7. Social Responsibility: We assume our social responsibility, contributing to community well-being and minimizing our environmental impact.
8. Agility: We are agile and flexible, adapting quickly to market changes and customer needs.
9. Quality: We are committed to quality in all our products and services, ensuring the highest standards.
10. Diversity and Inclusion: We value diversity and promote inclusion, creating a respectful and equitable work environment for everyone.
